028 9146 1111
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Terms & Conditions

About Us

This website is owned and operated by Hamilton Gas Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Hamilton Gas Products Ltd
2 Balloo Place
Balloo Industrial Estate
Bangor, Northern Ireland
Phone: 028 9146 1111
Fax: 028 9127 1013
Email: help@gasproducts.co.uk
254 0714 80

Company number: NI053912

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

NEXT DAY DELIVERY Please place your orders by 12:30pm for next day delivery.

COLLECTION Orders can be collected from our trade counter in Bangor.

CARRIAGE is paid on all parcel orders above the following values for each area:

UK Mainland, Northern Ireland and The Republic of Ireland £75 including Vat, below this value carriage will be £5.00 including Vat for all parcels.

Please note there are certain items we can not offer free shipping on due to the bulk/size of the item. These items will offer you a shipping charge for your area under the product description. Example products 63mm MDPE Gas Pipe, Rinnai 1004 Gas Heater etc.

Northern Ireland £21.00 + VAT
Republic of Ireland £45.00 + VAT
Scotland Wales & England at cost + VAT
Orders for LESS than 3 coils of copper WILL INCUR A STANDARD CARRIAGE CHARGE, as will all single coils of MDPE in the following sizes 20mm, 25mm & 32mm, regardless of order size (this only applies to parcel deliveries and not pallet deliveries). 63mm MDPE will be charged at cost - no exceptions.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 1 business days. International orders are generally received in under 2 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We DO NOT store customers credit cards details.

Guarantees & Warranty

In addition to our money back guarantee scheme, all our products are supplied with a minimum of one year's warranty subject to the conditions listed below. If your goods develop a fault within the warranty period, we will quickly as possible, repair or replace the item for you, and if we are unable to do this we will offer you a refund subject to the conditions listed below.

  • All gas appliances and components are installed by a competent person. It is the law that all gas appliances are installed and serviced by a competent person in accordance with current gas regulations, building regulations, codes of practice and bylaws of the relevant local authority.

To avoid confusion and doubt, in the United Kingdom, we deem a competent person to be a Gas Safe Registered Installer/Engineer. In the Republic of Ireland, we deem a competent person to be a RGII Registered Gas Installer/Engineer.

  • All gas appliances and components are installed in accordance with the manufacturer's instructions.
  • Proof of installation and or a commissioning certificate from a Gas Safe Registered Installer/Engineer in the United Kingdom or a RGII Registered Gas Installer/Engineer in the Republic of Ireland, in accordance with the manufacturer's instructions.
  • All appliances are regularly serviced and maintained by a Gas Safe Registered Installer/Engineer in the United Kingdom or a RGII Registered Gas Installer/Engineer in the Republic of Ireland, in accordance with the manufacturer's instructions.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 028 9146 1111 (International +44 028 9146 1111) or fax us on 028 9127 1013 or write to us at 2 Balloo Place Balloo Industrial Estate Bangor Northern Ireland BT19 7BP BFPO

Privacy Policy

Hamiltons Gas Products Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 30 working days for a full refund, including the cost of delivery. Where a customer has paid additional carriage to receive their goods within 24 or 48 hours, this additional carriage will not be refunded. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

FAULTY GOODS should be returned by the buyer to Hamilton Gas Products Ltd, at the buyers own expense, within 7 days of delivery. Such goods will not form the basis of any claim for work done or for any loss, damage or expense whatsoever arising directly or indirectly from such a claim. Goods must be accepted by Hamilton Gas Products Ltd as defective. Hamilton Gas Products Ltd reserves the option to repair goods, or to replace them with goods similar to those ordered. Where goods have a manufacturing fault the item must be labelled detailing the nature of the fault. This information is required by the manufacturers in order to credit Hamilton Gas Products Ltd. In some instances there may be a time delay in raising the credit, as the product may need to be checked by the manufacturers technical department, this is the case with all regulators.

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