Returns & Refunds
You can purchase from Hamilton Gas Products Ltd with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee.
This is in addition to our product warranties, which provide protection against product fault or defect for between one and five years.
If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.
If you want to send something back under our money back guarantee scheme, please check the product is:
- Eligible for return (see table below)
- In 'as new' condition
- Well packaged and in its original packaging
|UK & Europe||EU Standard||Hamilton Gas Products|
|Refund eligibility period||14 days||30 days|
|Standard delivery charges refunded?||Yes||Yes|
Some items unless they are faulty are only eligible for the money back guarantee if they are returned to us unused and in the original packaging, and in the case of software, unregistered. These items include:
- All gas burning appliances - eg. Gas heaters, BBQs, Cookers, Blow Torches etc.
- All gas regulators
- Gas installation equipment - eg. cooker hoses, gas meters etc.
- All flue gas analysers
- Chimney cowls
- All gas water heaters
- Gas cylinders or cartridges
If you wish to return a product for any reason within the above timescales, then please either contact us here or call our Customer Services Team on 028 9146 1111 to make arrangements or download the Return form here.
Returning products within our 30 Day Money Back Guarantee
If you decide that an item is not suitable within 30 days of delivery, you can return it to us for a replacement or refund including any standard delivery charges that were applied to your order, premium shipping options such as 2 Working Days Delivery & Next Working Day Delivery are non-refundable.
All goods must be returned at the sender's expense. If required, the company offers a collection service at a charge of £15.00 per parcel (up to a maximum of 30kg) from addresses on Mainland UK & Ireland. For collection from other locations / countries please call for a quote.
Packaging of goods to be returned
Please keep hold of all the original packaging until you are sure you want to keep the goods, as an additional charge will be made if you wish to return items without the original packaging after seven days from delivery.
If you do not have all of the original packaging but wish to return goods within the money back guarantee period, all items must be placed in a sturdy cardboard box with appropriate packaging material to protect and stop the item moving around in order to prevent the item getting scratched or damaged. Hamilton Gas Products Ltd cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return and refund may be refused if the item is not packaged correctly.
Goods damaged in transit
In the unlikely event that your goods are damaged during transit, to you, please inform us as soon as possible, and, at the latest within 7 days of receipt and we will quickly replace the item or offer you a refund. Of course we will also collect the damaged product from you free of charge.
What we do when goods are returned
When we receive returned goods they will be inspected within five working days to ensure you have taken reasonable care of them during your possession, and everything that we originally sent to you has been returned.
Please note that re-stocking charges may be applied if goods are not received in new condition and with appropriate packaging.
If you have requested a refund, this will be processed with 10 working days of receiving your goods.
If you have requested a replacement or alternative item, this will be dispatched as soon as possible.
Guarantees and Warranty
In addition to our money back guarantee scheme, all our products are supplied with a minimum of one year's warranty subject to the conditions listed below. If your goods develop a fault within the warranty period, we will quickly as possible, repair or replace the item for you, and if we are unable to do this we will offer you a refund subject to the conditions listed below.
- All gas appliances and components are installed by a competent person. It is the law that all gas appliances are installed and serviced by a competent person in accordance with current gas regulations, building regulations, codes of practice and bylaws of the relevant local authority.
To avoid confusion and doubt, in the United Kingdom, we deem a competent person to be a Gas Safe Registered Installer/Engineer. In the Republic of Ireland, we deem a competent person to be a RGII Registered Gas Installer/Engineer.
- All gas appliances and components are installed in accordance with the manufacturer's instructions.
- Proof of installation and or a commissioning certificate from a Gas Safe Registered Installer/Engineer in the United Kingdom or a RGII Registered Gas Installer/Engineer in the Republic of Ireland, in accordance with the manufacturer's instructions.
- All appliances are regularly serviced and maintained by a Gas Safe Registered Installer/Engineer in the United Kingdom or a RGII Registered Gas Installer/Engineer in the Republic of Ireland, in accordance with the manufacturer's instructions.
Manufacturer's Warranties and Guarantees
If Goods are sold with a manufacturer’s warranty, guarantee or similar assurance (please see the relevant product description on our website for further details). Any complaint, query or claim under a manufacturer's warranty, guarantee or similar assurance must be made directly to the manufacturer. We do not accept any responsibility or liability under or in connection with any such warranty, guarantee or assurance.
Any manufacturer's warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer.
Some products may feature an extended manufacturer’s warranty. These will need to be registered within 28 days of purchase – see the product documentation for more information.
If you return an item to us for repair, we will repair it as quickly as possible. If we are unable to repair your product within 60 days, then we will send you a replacement product.
All of our warranty policies exclude items that have become defective due to misuse, accidental damage or any reason other than manufacture fault. If an item is found to be without fault on its return to Hamilton Gas Products Ltd, and is outside of any applicable money back guarantee period, then a £15/€18 collection cost (if applicable) and re-delivery costs will be charged. We also recommend that you insure your goods.