028 9146 1111
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Frequently Asked Questions

 

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Q. How do I purchase a product online?
A.

Find the product you wish to purchase. Add the quantity to the cart - Click, the Add to Cart button. Here you are taken to the Shopping Cart page. Once you have finished adding products to your cart, you can change the quantities of the products you have ordered. Once you are happy with the contents of your cart, select Check Out. Then select the invoice country i.e.. UK Mainland, Republic of Ireland etc.., if you require a different delivery address tick the box. Click Next and fill in your personal details, tick the box next to Terms & Conditions. Then select the type of shipping you wish. All our deliveries go on a 48 Hour service as standard and are free for all orders over £100.00 + Vat within the UK and Ireland. - Click Next. You now have the option to which payment method you wish to use - either Actinic Secure Payments or Paypal and both can be used by anyone. Select your choice and click next. Press next again and you will be taken to the selected payment providers page. Enter your details, and your order is complete. After completing the payment you will receive an email confirming your order. For any problems please telephone us on 028 9146 1111.

Q. Does the price of goods include VAT
A.

Yes all prices include VAT. The current rate is 20%.

Q. Is it the same prices for a telephone as it is for an internet order?
A.

Yes it is. Please feel free to call us on 028 9146 1111. We are available to take orders Monday - Friday - 9.00am - 5.00pm.

Q. How do I know if the product I wish to purchase is in stock?
A.

Easy! Just click on the delivery tab of the product you require, you will be to able to see not only the delivery options but also the stock status.

Q. Are the products guaranteed?
A.

Hamilton Gas Products Ltd is committed to supplying products of the highest quality. Each product comes with a full money back guarantee. If you are not satisfied with your purchase, return it in its original condition within 7 days for a full refund.

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