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Returns & Refunds

You can purchase from Hamilton Gas Products Ltd with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee.

This is in addition to our product warranties, which provide protection against product fault or defect for between one and five years.

If you want to send something back under our money back guarantee scheme, please check the product is:

  • Eligible for return (see table below)
  • In 'as new' condition
  • Well packaged and in its original packaging
UK & Europe

EU Standard

Hamilton Gas Products

Refund eligibility period 14 days  30 days
Standard delivery charges refunded? Yes  Yes


Some items unless they are faulty are only eligible for the money back guarantee if they are returned to us unused and in the original packaging, and in the case of software, unregistered. These items include:

  • All gas burning appliances - eg. Gas heaters, BBQs, Cookers, Blow Torches etc.
  • All gas regulators
  • Gas installation equipment - eg. cooker hoses, gas meters etc.
  • All flue gas analysers
  • Chimney cowls
  • All gas water heaters
  • Gas cylinders or cartridges

If you wish to return a product for any reason within the above timescales, then please call our customer services team on 028 9146 1111 to make arrangements or download the Return form here

Returning products within our 30 Day Money Back Guarantee

If you decide an item is not suitable within 30 days of delivery, you can return it to us for a replacement or refund including any standard delivery charges that were applied to your order, premium shipping options such as Express 48 & Express 24 are non-refundable.

All goods must be returned at the senders expense. If required, the company offers a collection service at a charge of £15.00 per parcel (up to a maximum of 30kg) from addresses on Mainland UK & Ireland. For collection from other locations / countries please call for a quote.

Packaging of goods to be returned

Please keep hold of all the original packaging until you are sure you want to keep the goods, as an additional charge will be made if you wish to return items without the original packaging after seven days from delivery.

If you do not have all of the original packaging but wish to return goods within the money back guarantee period, all items must be placed in a sturdy cardboard box with appropriate packaging material to protect and stop the item moving around in order to prevent the item getting scratched or damaged. Hamilton Gas Products Ltd cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return and refund may be refused if the item is not packaged correctly.

Goods damaged in transit

In the unlikely event that your goods are damaged during transit, to you, please inform us as soon as possible, and, at the latest within 7 days of receipt and we will quickly replace the item or offer you a refund. Of course we will also collect the damaged product from you free of charge.

What we do when goods are returned

When we receive returned goods they will be inspected within five working days to ensure you have taken reasonable care of them during your possession, and everything that we originally sent to you has been returned.

Please note that re-stocking charges may be applied if goods are not received in new condition and with appropriate packaging.

If you have requested a refund, this will be processed with 10 working days of receiving your goods.

If you have requested a replacement or alternative item, this will be dispatched as soon as possible.

Guarantees & Warranty

In addition to our money back guarantee scheme, all our products are supplied with a minimum of one year's warranty. If your goods develop a fault within the warranty period, we will quickly repair or replace the item for you, and if we are unable to do this we will offer you a refund.

Standard Warranty

If goods become defective within the first six months of your ownership, we will collect the goods and deliver them back to you free of charge. After six months of ownership we will make a charge to cover our costs of collecting and returning the goods back to you. This applies to both UK and international orders.

Repair Timescales

If you return an item to us for repair, we will repair it as quickly as possible. If we are unable to repair your product within 60 days, then we will send you a replacement product.

Please Note

All of our warranty policies exclude items that have become defective due to misuse, accidental damage or any reason other than manufacture fault. If an item is found to be without fault on its return to Hamilton Gas Products Ltd, and is outside of any applicable money back guarantee period, then we will return the item to you for a small charge. We also recommend that you insure your goods.

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